Digitalisation of local authority services in Europe

Jane Lethbridge
Dec 2015

Digitalisation and the introduction of e-government is going through a development process in most European countries at federal, regional and local levels. Digitalisation has the potential to introduce new public services which meet the needs of groups which have not been met before as well as to deliver existing public services more effectively. However, the impact of new ways of working and new work processes can result in workers losing control over their work and their sense of satisfaction in their work.