Challenges of digital government

Authors: 
Jane Lethbridge
Date: 
Dec 2013

This report was commissioned by PCS.  It examines how digitalisation has affected employment in the retail sector and how a group of countries, Singapore, Denmark, Germany and Japan, have approached the digitalisation of government services.  The recent experience of digitalisation in UK government services is analysed as well as the issues faced by service users.  The report concludes that training of civil servants is crucial for the success of digital government.  Strategies are required to meet the needs of a wide range of service users if a digital ‘divide’ is to be avoided.